It was just a phone interview but it seemed like it was just a call centre on Toronto asking generic questions
Why are you looking?
What is your salary expectation?
Are you ok with commuting to the office?
It was a generic interview. Was offered another interview but took another job. They were slow with the process
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc