Me postulé en persona. Acudí a una entrevista en CIBC
Entrevista
Submitted resume to the branch manager and the branch manager called for face to face interview. Casual talk and asked about situational and behavioral questions. Asked me why I wanted to be a customer service representative and what I could bring to the team.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc