Me postulé en línea. Acudí a una entrevista en CIBC (Victoria, BC) en jun 2021
Entrevista
30 mins in-person interview with branch manager, CSR manager, and an hr specialist on remote video. Many behavior questions, they finish their questions and you ask yours. But they are friendly not pressing.
Preguntas de entrevista [1]
Pregunta 1
- career goal or future goal in the coming 3-5 years
- are you skilled at using technology and sharing it with people?
- tell me a situation that you met an upset customer and how you handled it
- tell me one example that you turn a negative situation into positive one
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc