Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en CIBC
Entrevista
Very simple and straight forward interview. Mostly based on behavioral questions and involved a bit of a role play as discussed in the email before the interview. I was also asked to define the job role and why did I apply for it.
Preguntas de entrevista [1]
Pregunta 1
Discuss about a time you had to deal with an upset customer
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc