Me postulé en línea. El proceso tomó más de 1 semana. Acudí a una entrevista en CIBC (Vancouver, BC) en sep 2009
Entrevista
Two interviews - one on the phone, next at the branch. Lots of customer service questions. A pretty decent interview. Manager was friendly, and positive during the interview. I felt positive that they wanted to hire me. Asked to see my degree after the interivew, however a degree was not listed in the job requirements.
Preguntas de entrevista [1]
Pregunta 1
How do you handle a challenging customer service issue?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc