Me postulé en línea. El proceso tomó 4 días. Acudí a una entrevista en CIBC (Kelowna, BC) en ene 2018
Entrevista
I was called to set up a phone interview and then the next day I was called by my local branch to set up another interview but my call was never returned from the branch so I went through with my phone interview. It started out great. I was asked things like why did I apply for the job, what I thought the job duties were and all the kind of stuff. At the end of the interview I asked what would happen next and she told me I should know the position was actually filled already and there were no other openings in my area but she encouraged me to keep looking. This really upset me. I had just wasted 15-20 minutes of my time. I feel like telling me at the end of the interview was very unprofessional when I could have been told in the beginning and had the choice of going through with the interview or not. This left a very bitter taste in my mouth about CIBC a company I would have loved to work for up until this point.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc