Me postulé en línea. El proceso tomó 6 semanas. Acudí a una entrevista en CIBC
Entrevista
Had 2 interviews. One quick pre screen and one long actual interview.
Preguntas de entrevista [1]
Pregunta 1
Customer service role play question.
cibc slogan question
3 qualities of a customer service rep
what does customer service mean to you
would you agree with company policies
and also some easy sales questions
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc