Me postulé en persona. El proceso tomó 1 semana. Acudí a una entrevista en CIBC (Toronto, ON) en feb 2016
Entrevista
Got a call wanting to know If I was interested, told them I was, got called in for an interview, did the interview got called back a week later and got offered a position
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a n angry customer
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc