Me postulé a través de un reclutador. El proceso tomó 1 día. Acudí a una entrevista en CIBC (Toronto, ON) en jun 2016
Entrevista
after shaking hand and getting introduces to each other the interviewee tried asking some personality questions and then she asked about my previous experiences in the field related to the job post m and then she asked some routine questions and then she took some notes while listening to my answers and all this time she had a positive attitude and I was almost sure that i might be a candidate , while i didnt hear back from them
Preguntas de entrevista [1]
Pregunta 1
tell me about yourself
how do you deal with a complaining customer,
why should we hire you
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Preguntas de entrevista [1]
Pregunta 1
How would you approach on specific customer problem etc