Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Brookstone (Raleigh, NC)
Entrevista
I went into the store to see if the location was hiring. Upon finding out that it was, I applied online, and after giving a couple of follow-up calls, I was called in for an interview. The manager was an excellent interviewer and asked in-depth and thoughtful questions about my retail and customer service experience. If you are considered for the position, you will have a secondary interview with another store manager from the region.
Preguntas de entrevista [1]
Pregunta 1
If you had a customer that had a complaint, how would you handle the situation?
Me postulé en línea. Acudí a una entrevista en Brookstone
Entrevista
Mainly questions based on customer interactions and scenarios. Recommend wearing all black business attire. Be clean cut (facial hair and hair) no tattoos and piercings. Can be very awkward as well.
Preguntas de entrevista [1]
Pregunta 1
Name a time where you had a bad experience with a customer and how did you handle it?
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Brookstone (Los Angeles, CA) en sep 2017
Entrevista
It was a very relaxed setting. I was asked a variety of questions based on different possible scenarios. Seemed pretty simple and straight forward. The manager was down to earth and took the time to listen to my answers while discussing ethics, management, and sales.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Brookstone (Houston, TX) en may 2017
Entrevista
Interview was a breeze. Found it to be really dumb though. Two interviews. First one with a first assistant manager and second one with the store manager. They ask you general retail questions and afterwards tell you if they’re interested that they’ll call you in about a week. They called me not even 15 min out of my interview.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you dealt with a stressful customer?