Online application involving English and maths exam based questions if you pass that you get a telephone interview then on to the assessment day. Assessment day was a group task then role play then written task. During role play I had to sell a suitcase which to be honest I didn't think it was particularly relevant. And the written task was to email confirmation of a holiday.

Group discussion, personal interview, can give any topic to debate on. Only genuine people get hired. Don't be a flatterer and don't be two faced. Be yourself and don't try to bring other people down, it will only backfire you.