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      British Airways

      Parte de International Airlines Group

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      Búsquedas relacionadas: Evaluaciones de British Airways | Empleos en British Airways | Sueldos en British Airways | Prestaciones en British Airways
      Entrevistas en British AirwaysEntrevistas para el cargo de Customer Service Representative en British AirwaysEntrevista en British Airways


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      Entrevista para Customer Service Representative

      6 dic 2016
      Empleado anónimo
      Slough, Berkshire, South East England, England
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en British Airways (Slough, Berkshire, South East England, England) en nov 2016

      Entrevista

      Initially there was an online application form followed by an assessment. Putting yourself in different scenarios and how you would react. There was a telephone interview which lasted 25 minutes. Questions such as how have you resolved a difficult situation. They told me I passed at the end of the phone call and sent an email to choose the date and time of the assessment centre interview. This lasted 2.5 hours. Was held at Holiday Inn. Lots of waiting around and about 30 candidates. They then invited us in to a room explained what the day involved and introduced British Airways as a company and what to expect in this role. At the end we had another form to fill out with 6 questions which was timed at 7 minutes. and they also explained the uniform requirements. We had 5 to a table and 1 assessor. We were given laminated sheets each, which we could only read once they promoted us to. We had to act out and resolve the scenario with the assessor on a one-on-one basis as we were called to the back of the room in turn. We was also asked to read part of the instructions to check clarity in our speaking manner. Once all candidates on the table had taken their turn, (there were 6 tables) we were handed out more laminated sheets each with a 'caption' which we had to define and pitch to the rest of the group on our table one at a time whilst being assessed. All notes I made were collected at the end of each task. I received a call 2 days later informing me of being successful in the assessment process. Now there are 2 vetting stages (references, crb...) which will take about 1.5 month.

      Preguntas de entrevista [1]

      Pregunta 1

      There are 2 old ladies trying to check in. A line of business class passengers is beginning to form behind them. One lady has an expired passport. you are due at the executive lounge in 5 minutes. How would you deal with this situation?
      1 respuesta
      16

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en British Airways

      Entrevista para Customer Service Representative

      27 feb 2025
      Empleado anónimo
      Heathrow, England
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en British Airways (Heathrow, England)

      Entrevista

      Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.

      Preguntas de entrevista [1]

      Pregunta 1

      How you will deal with diffrent ethnicity people
      Responder pregunta

      Entrevista para Customer Service Representative (CSR)

      21 may 2024
      Empleado anónimo
      Noida
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Entrevista para Customer Service Representative (CSR)

      22 ago 2023
      Candidato de entrevista anónimo
      Heathrow, England
      Oferta rechazada
      Experiencia positiva

      Solicitud

      Acudí a una entrevista en British Airways (Noida)

      Entrevista

      The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to join the organisation and what do you know about it.
      Responder pregunta
      3
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 6 meses. Acudí a una entrevista en British Airways (Heathrow, England) en ago 2023

      Entrevista

      I applied online. Completed a couple of online assessments. Then I waited 6 months for an interview. The interview was via teams and included a couple of scenarios to go through and provide your feed back.

      Preguntas de entrevista [1]

      Pregunta 1

      What makes you want to work for British Airways?
      Responder pregunta
      1