I applied online. I then had to do an online assessment before they were able to accept my application. A few days after they emailed me saying my application was successful and I was invited to the assessment day. I got to know the other candidates, all with different backgrounds and from different locations. We were a small group of 13 and were divided in to 2 for the first part which was the group task. The second part was where you were called individually for the role play. Unfortunately I wasn't good enough to go through. TIPS: Be confident and organize in the group task. Be a leader and work as a team. Say as much as you can even if you feel it will sound negative. In the role play you will have a paragraph to read out loud and then the next part is where the assessor pretends to be a customer who missed her connecting flight. You have to talk to her in a way that will calm and reassure her. That's where I went wrong. I focused too much on trying to look and sound positive when even at a situation like this you have to be firm with the "customer". Remember, the customer is angry and frustrated that they wiiiillll intimidate you. The role play was very challenging.