Applied via referral. Was contacted by recruiter 1 week later informing me that the position I applied for was filled. However, she thought I might fit into the customer success role. Went through the phone interview. She was incredibly understanding and amiable. Was invited to an on-site interview where I met with 6 individuals ranging from management to Tier 1 Tech Reps (2.5 hours). Pretty relaxed culture (business casual dress) as well as a relatively relaxed interview setting. However, the interview process was very uncoordinated. Many of the interviewers asked similar questions off a piece of paper and half of them were last-second add-ins. Was informed via email 5 days later that I wasn't a good fit for the position (go figure).