Me postulé a través de una recomendación de un empleado. El proceso tomó 2 meses. Acudí a una entrevista en Bloomberg
Entrevista
started out in another department and after a long process, was switched into this one. The whol process took 2 months, and it was very difficult to get any feedback on my interviews, or any confirmation anyone had received my follow up notes
Preguntas de entrevista [1]
Pregunta 1
Describe a good experience you have had with a customer support team?
Me postulé en línea. Acudí a una entrevista en Bloomberg
Entrevista
1. Applied online
2. Plum assessment
3. Language assessment
4. HR phone interview
5. Prep session
6. Phone call
7. Super day - different interviewers plus written language assessment.
8. Interview with senior management
I’m still in the process.
Preguntas de entrevista [1]
Pregunta 1
Typical tell about yourself, difficult client experience, why Bloomberg, why customer support, who are Bloomberg’s clients, etc.
STUDY the company.
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Bloomberg (Londres, Inglaterra) en feb 2019
Entrevista
30 min shadowing an employee doing her work and signing nda, 30 min competency based questions about myself and my prior experiences in handling situations, 30 min role play on simulating customer support situations
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Bloomberg (Londres, Inglaterra) en ago 2017
Entrevista
Video interview - you have to record a video with your answers, if you screw up, keep refreshing the page, it won't stop you from attempts.
First interview: I had 3 people
Second interview: on the day and it was with 2 people
Third interview with HEAD of EMEA
After that, assessment tests every 8 days,
For 9+ weeks.
Then A final test based on everything you learned in 9 weeks. And a language test which can take up to 1 month
You will also have role - play tests every 8 days. Once all tests are passed you will have monthly tests at work
Hours 8-5 but can be 8-5.30 please be aware you have to come earlier!
Language test at the end. - which can take up to months as they want 100%
Preguntas de entrevista [1]
Pregunta 1
There was a small test at the end role play and shadowing a customer representative,
- who is Bloomberg?
- what do we do?
- how Technical are you
- what would you do if you bought a Tv and it won't turn on
- what is customer service?
- what does going the extra mile for customers mean for you?
- how do you do it?
- your experience in customer service
- give us one bad experience
- one good experience
- one difficult moment and how you solved it
- what do you know about the financial markets?
- what else do you know about bloomberg?
- who is the competitor?
- who are the clients?
- who is the CEO?
- would you spend all your money (if you had it) on the best Laptop in the world?
- if yes then why?
- what would you look at when buying a laptop
- why laptop and not desktop?