El proceso tomó 3 semanas. Acudí a una entrevista en Block (Florissant, MO)
Entrevista
I expressed interest in the role & applied late January. Three days after submitting my application, I received an email with a three question writing prompt to complete within 36 hours.
I submitted my writing prompt Tuesday night and received an email Thursday requesting my availability to schedule a mock call.
Due to my limited availability, we scheduled the mock call interview for the following Thursday, but I had to schedule for the next Tuesday.
I interviewed with a manager, she asked me a couple behavioral questions and then we proceeded with the mock call portion where I was asked to troubleshoot a network issue. (They’d sent me information to study prior)
Immediately after my phone interview, I got an email asking to move forward with an in person group interview. We scheduled for the following Tuesday. I met with my recruiter and toured the office then I interviewed with a manager, supervisor and lead. They described a day in the office, explained their culture and asked more behavioral questions. I was there about an hour and a half. Be prepared to answer using the STAR method and have questions for your interviewers. Don’t be nervous, just be casual and enthusiastic.
Preguntas de entrevista [3]
Pregunta 1
Describe a time you went above and beyond for a customer.
El proceso tomó 2 semanas. Acudí a una entrevista en Block (Dublín, Dublín)
Entrevista
Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.
Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.
It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions
Preguntas de entrevista [1]
Pregunta 1
They asked some some questions about how I would handle certain situations
