I was very impressed with the smoothness of the process and the understanding of the recruiting team in working with my schedule as I was in the process of moving back to California from Japan, and then in Europe on my honeymoon. In total, from application to final judgement, the whole thing took a couple of months. My one quibble would be that I was given the impression that the Support position was one which was being filled out with multiple hires. In fact, it turns out, it appears there was only one spot open. I applied online through Jobvite and was contacted by email and asked to complete a writing test within 36 hours. The writing test consisted of 5 questions, requiring me to answer support inquiries in the Square Support voice using the online help center pages and a model question and answer as a guide. One of the questions was a tweet, which required a tweeted (140-character-or-less) response. Easy enough, done in less than an hour. Following that, I had a short phone screen with my recruiter, then a longer phone screen with a member of the Support team, who actually seemed a little more nervous and less prepared than I was. She asked why I was interested in Support and Square; picked out some points from my resume and asked how I felt they related to the position; and asked what would become a recurring inquiry throughout the process: "How would you describe Square to someone who is not tech-savvy?" The conversation was about 30 mins and very simple and friendly. My in-house had me sit down first with the recruiter (who never changed up on me, by the way, which I was afraid of given some other people's experiences) to explain what was going to happen and also get me something to drink. Then I met with two teams of two people each, all with varying backgrounds and tenure at the company, and - though in Support - focused on separate, particular aspects of the Support program. I was asked about my work history and my interested in the company and Support. Again, everyone was very friendly and very open and willing to answer any and all questions. Afterward, I met with the recruiter again briefly to discuss what the next steps might be and to answer any other questions I had. (I wore a full suit and tie) The final round was what they call "pairing." (I dressed more business casual for this one.) I met with three separate people for about 30 mins each. The first person introduced me to the software and process of answering help tickets. She was very sweet, and quizzed me on how I would use the system a few times throughout her explanation and demonstration. The next guy I met with may be where I blew my chances. He was another Support specialist and was there to give me a live, timed writing test, as well as answer any questions I had, time permitting. The monkey wrench was, while actually answering the questions in tickets in the software, I was not allowed to use any of the (AWESOME) Support macros I had just been introduced to in the previous session. I ended up being too long-winded with my first answer, when a simple explanation and link to the relevant help page would have sufficed. I made up for it somewhat with the rest of the questions (I think there were five total), but spent so much time composing the first answer that there was no time left for questions at the end. The guy was nice, and without giving me too much direction, was willing to chitchat with me throughout the test. It was honestly very nerve-wracking to have him hovering over my shoulder during the whole thing. But that's probably the point. The final pairing was with a GREAT guy whose responsibility dealt more with tech issues, and he showed me the system by which they opened and forwarded bug tickets and reports, as well as how the team communicates. He was very chill, very funny and very friendly. He actually gave me some advice about apartment-hunting in the Bay Area and offered to get a snack with me in the office after, but I guess he ended up being called away because I couldn't find him later. At the end, I met with the recruiter one more time to go over any last questions. I got a phone call about a week or so later informing me that, though the decision was "very difficult" and that "everyone really liked" me, they'd decided to go with someone else. This is also when I found out that there actually only a single spot open. Honestly, I found myself totally enraptured by the spirit at Square, and was very much looking forward to joining the team and being a part of the incredible energy there full time - to the point that I found and applied to four other positions (never contacted for any of them). Alas. I believe I had a very positive experience there, and the process was not nearly as drawn out as I'd heard it could be.