Biogen sent a pre-interview email with the following information: STAR Interview Guidance: "Follow these guidelines when answer your questions. Provide the Situation or Task, Activity or Action, and the Result. • Situation – set the context for your story. For example, "We were tasked with supporting our customers, but the computer systems were down." or "A major change to customers policies went into effect. This change was of great concern to the customers. In one case, there was an especially irate customer." • Task – what was required of you. For example, "It was my responsibility to support the customers through protocol without the systems." or "It was my responsibility to ensure customers of the benefits to the change in the policy and to walk them through the actions they needed to take. With this particular customer, I knew that a more thorough review of the previous and new policies would be needed to ensure them of the benefits to the change." • Activity or Action – what you actually did. For example, "By walking through our paper templates, I was able to assist the customer through the process without delay in their accounts." or "By walking item by item in their policy, the customer was shown all of the changes to the policy and how that affected their processes of benefits." • Result – how well the situation played out. For example, "Because I walked through the procedures on paper, we did not receive any calls stating that issues arose after the systems were back up and running. The customer didn't feel the impact of the system outage." or "By spending extra time with that irate customer, they were able to better understand the new policy. In the end, the customer understood where this change could actually help the benefits process. The customer also felt like they better understood the policy as a whole than they did prior to the change." My interview was with 3 people at the same time, who asked questions as per info above, and other standard interview questions. They take notes while interviewing you.

Describe a time when you were put in an ethical dilemma where you had to make a tough decision.