The hiring process consists of three interviews. One phone interview, one interview with a sales or customer experience manager, and then one with the store manager. The phone interview is easy, its just basic questions, like why Best Buy, what do you like about best buy, whats your favorite piece of technology, etc. If the phone interviewer likes your responses, you will get a response within a week or so. If you move on to the interview with the sales or customer experience manager, its just essentially the same as the phone interview but just in person with a manager. My second interview didn't take more than 15-20 minutes. At this stage, they will also ask you more personalized questions, like "Tell me a time when you had a difficult interaction with a customer. What went wrong and how did you overcome the obstacle?", and other more customer related questions or of instances in your life or previous jobs that make you ideal to work at Best Buy. The last interview with the store manager is the hardest and takes about 20-30 minutes. I didn't find this out until later from a fellow employee, but I was told that at the last interview, the store manager is basically just gauging if you are the type of person that would steal or do something not according to appropriate employee conduct. That is why they will ask you a lot of loss prevention type of questions or personality type of questions. Usually by this point, the store manager already knows if they want to hire you, but they just want to make sure they are making a correct decision. At my last interview, as we were finishing, the store manager hired me on the spot. Overall, the interview process was not too hard, but definitely a little harder than most places. You have to really have a passion for technology and for learning. The person conducting the phone interview was nice, as well as the customer experience/ sales manager. The store managers always look a little rough and edgy, but that's what they're supposed to do apparently.