El proceso tomó 4 semanas. Acudí a una entrevista en Benepass (Salt Lake City, UT) en oct 2025
Entrevista
Writing assessment, then recruiter phone screening, hiring manager interview, and then final interview is an “interview loop” with 2-3 people. I interview with hiring manager, senior CX agent, and then CX director.
Preguntas de entrevista [1]
Pregunta 1
Situational questions about how you would handle certain situations. Answer questions using the STAR method.
Acudí a una entrevista en Benepass (Midtown New York)
Entrevista
Had several rounds to nowhere. First, an assessment assignment, mock emails to customers. Then two more video rounds, answering questions, plus an on-video assignment during the interview, which was rather odd, which made the interview even longer. All of these processes are exhausting.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a customer who wants a refund, when their account has a pending charge on it?
Me postulé en línea. Acudí a una entrevista en Benepass
Entrevista
The interview process was steps but felt very open, straight forward, and run by kind people. There were multiple resources for my success throughout the process. I heard back at each step in a timely manner.
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