I applied online, the process started off by filling in my personal details, then I answered some scenario based questions to look at my suitability to the role. I was then invited to a telephone interview which I scheduled for a week later. The interview was with a lovely member of the team who asked me questions about my current employment, my experience in customer service, why I wanted to work for BT and about my availability for shifts. I passed this interview and was invited to an assessment day at BT Gosforth, Newcastle Upon Tyne. I really enjoyed the day, it involved call listening, 2 role play scenario questions and a strength based interview and general CV questions. There was also an insightful presentation on the role and about BT as a company. I passed the assessment day and was offered a position on the Friday afternoon, my assessment day was on the Wednesday.