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      Búsquedas relacionadas: Evaluaciones de BT Group | Empleos en BT Group | Sueldos en BT Group | Prestaciones en BT Group
      Entrevistas en BT GroupEntrevistas para el cargo de Customer Service Advisor en BT GroupEntrevista en BT Group


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      Entrevista para Customer Service Advisor

      16 mar 2017
      Candidato de entrevista anónimo
      Newcastle upon Tyne, England
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en BT Group (Newcastle upon Tyne, England) en mar 2017

      Entrevista

      Completed an online assessment with a series of tests (none of the usual questions like asking for references or qualifications which I thought was odd). I then had a telephone interview which I was successful at before attending the Assessment Centre. Received a notification that I was unsuccessful before calling for feedback. Interviewers were professional and nice at the Assessment Centre but I felt part of it was unfair... you have to listen in on telephone conversations in the actual call centre before explaining them back to the interviewers. And while I was lucky enough to do so next to someone who was getting lots of calls, some of the other candidates did not and were forced to sit around for 15 to 20 minutes while the person at their desk was busy doing paperwork or chatting, I saw some of them only able to listen in for about 1 or 2 minutes in reality. The interviewers noticed this but didn't do anything. This meant they didn't have as much to talk about. There were also a few other interviewees from Manpower (who has their call centre right next door), whom the hiring managers clearly had a huge bias towards but I guess that's understandable. Overall process was OK, although I was left with a very bad impression by the Manpower staff I called for feedback... they were rude, pretended there was a problem with the line and kept telling me multiple times I didn't get the job when I knew I hadn't anyway. Also turned down because I informed them I'd be starting a Masters in autumn 2018, when they said it wouldn't be a problem during the interview itself. I don't know if I would apply for a job at BT again as though I learned from the interview I felt the hiring process was a little biased tbh. As an outside candidate who hasn't worked for either BT or Manpower it was offputting.

      Preguntas de entrevista [1]

      Pregunta 1

      What are you most proud of?
      Responder pregunta
      6

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Advisor en BT Group

      Entrevista para Customer Service Advisor

      2 jul 2025
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Acudí a una entrevista en BT Group

      Entrevista

      Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência

      Preguntas de entrevista [1]

      Pregunta 1

      Como é o seu gerenciamento de tempo e como você elenca as prioridades?
      Responder pregunta

      Entrevista para Customer Service Advisor

      5 ago 2025
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé a través de una agencia de empleos. Acudí a una entrevista en BT Group en jul 2025

      Entrevista

      Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.

      Preguntas de entrevista [1]

      Pregunta 1

      Why did you apply for this role?
      Responder pregunta

      Entrevista para Customer Service Advisor

      22 abr 2025
      Empleado anónimo
      Calcuta
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé a través de una agencia de empleos. El proceso tomó 1 semana. Acudí a una entrevista en BT Group (Calcuta) en mar 2025

      Entrevista

      BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me something about yourself
      Responder pregunta
      1