Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Apple (New York, NY) en jun 2017
Entrevista
It’s 3 interviews. First one is a group interview, well it depends on how many ppl are interviewing. It could be 4 groups. If you’ve ever interview for a job this part is easy. Just have to make sure you’re listening to your pears and answer concisely
Acudí a una entrevista en Apple (Tysons Corner, VA)
Entrevista
The interaction was smooth and professional, addressing numerous customer-focused questions effectively. I demonstrated excellent troubleshooting skills, efficiently diagnosing issues, and providing clear, helpful solutions. My ability to stay calm and communicate effectively ensured that customer needs were met promptly.
Preguntas de entrevista [1]
Pregunta 1
What is the role you think applied for and what it entails
Me postulé en persona. El proceso tomó más de 1 semana. Acudí a una entrevista en Apple (Arlington, VA) en sep 2024
Entrevista
Use S.T.A.R method when explaining any past experiences that led to a results-driven solution. There are able three to four questions. Always explain how you learned from the result of the customer journey.
Preguntas de entrevista [1]
Pregunta 1
They asked me about customer service and being able to drive results for features like Apple care.
Long and tedious. Had to go through 3 group rounds and one one-on-one. I understand the purpose of it and see that it may weed out applicants who aren't serious about the job. But it's also a retail job and Apple takes itself way too seriously..
Preguntas de entrevista [1]
Pregunta 1
What is an instance where you showed empathy to someone?