The interview process started with a 30min phone call explaining the job details, things about AppFolio, and employment benefits and pay. I received the invite for a second about a week later. This interview process was done over zoom and started with me asking questions that I had about AppFolio and the job title. Then questions about me and my previous experience in customer care/ previous jobs and my background. At the end of the second interview I was invited for a third interview. There was about a week between the second interview and the third. The third interview was over zoom as well and I meet with three AppFolio team members. Start out I was shown a day in the life of a customer care representative at AppFolio for around 15mins. I then meet with two managers who asked me a situational question regarding customer care and how I would handle those scenarios this was about 1 hour and 10mins. I then was able to ask a few more questions and the third interview was wrapped up. This was the last interview and the following week I received a job offer from AppFolio! The interview process was very well constructed and it was very helpful. All of the team members I meet with were very nice and I could tell they really liked working at AppFolio. I was so happy to accept the offer and become part of the team!