Submitted my resume and had a phone interview about a week later. It was very laid back and the hiring manager just wanted to get to know me a little better and better understand my demeanor on a phone call, since this is a very client-facing, phone-oriented position. Basic questions about why I wanted the position, why this company etc. At the end, he asked me when I was available to come in for an in-person interview. The manager was more than happy to work around my schedule (I had a few long-standing conflicts on the original days he asked if I was available) and then I came in for an in-person interview about a week later. Again, very similar questions as well as a role-play for the position. Got the call a few days later that I got the job! The interview process was very laid-back, flexible and fun which is also very reflective of the job.