I applied for the job at the end of August and did a video interview the following week, which I thought I completely messed up but I passed to my surprise. A couple of days after the video interview, I got a phone call to schedule a face to face interview but my passport was expired so I had to wait a couple of weeks to get a new passport. The face-to-face interview was pretty easy I thought. Short essay-group activity-group interview-orientation-1 on 1 interview- fingerprint. The questions were pretty straight forward, mostly about yourself, how you connect with people, and customer service experience. Rather than trying to practice about the questions too much, I tried to stay genuine and give honest answers. I think when someone tried too hard it shows and it looks unnatural. So try to be yourself, smile, and have a good time! I honestly had a lot of fun during this interview and very much enjoyed meeting those people:) Two days after the interview, I got an email and a job offer. I had to wait for the medical exam for about three weeks since I guess there were a lot of people getting hired at that time? I got an email telling me I completed all the hiring processes prior to the training a week after that, and Im just waiting now to get my training date! For those of you who is getting hired right now, they said all the training classes are full for the year and they are scheduling for 2014 classes.