I read a lot of negative review online. I think amazon got the exceptions wrong (as noted clearly on all the reviews). First session is technical questions over the phone. They are asking lots of hands-on support type of questions, while I was looking for something a bit more like SE type of role, so I asked again and again if they are looking for hands-on/support role, they said that the TAM role is not hands-on and not support, but based on the questions it may look like hands-on/support type of role. They did not ask a single question about strategic enterprise customer planning or account management, just PS questions.