The recruiter reached out to me quickly to scehedule a phone interview after an employee referred my resume to the team and applied on-line - within a week if I remember. The first phone interview was with the hiring manager. It was focused on my experience and my performance review experience. Very professional and cordial. The second phone interview was scheduled about a week later with a peer of my hiring manager. It was focused on my customer support and management experience, with several what-if scenarios. Also professional and cordial. There was delay in scheduling my on-sites due to a critical issue the team and holidays. When the loop was scheduled it was with 6 managers, including the hiring manager, director, another manager in the team, and three other managers within the organization and team. One of course was the bar raiser. All the questions were behavioral and situational - mainly focussed on personnel and customer management. There were several questions on situations where I saw an issue and took the lead to resolve, and examples of where I implemented a best in class process. There were no puzzle questions or in depth technical questions, as I used examples from previous roles to show I had a technical background (though my technical background was not related to the role). I received a call back from the recruiter and offer within two business days.

There 4 interviews overall, a screening, then with a hiring manager, another hiring manager, and then 3 people at the same time. Questions were mostly about Amazon's culture and my management skills.