It was a 30 min interview on MS Teams. They will explain to you what is to be expected of you if you get the job along with what the job details are.

Had one phone interview that took about 15-20 minutes. General questions about customer service experience and past work experience, and a couple hypothetical scenarios handling customers and any specific examples from your previous work handling difficult scenarios or customers. Interview concluded with a brief explanation as to what specific client the position was for, and set expectations for future communication via email. I was offered a job immediately and accepted, and all other communication regarding training, scheduling, and recieving work from home equipment was via email.