In June 2014 The process began with filling out an application online. I received an email message from HR which contained six questions that I was to RESPOND PROMPTLY to. Questions: Why do you want to work for Alaska Airlines 2. Are you able to accept a part-time position approx 20-30 hrs per week 3. Do you have open availability (includes weekdays, weekends, early morning, afternoon and late evenings) 4. Are you able to accept a starting wage of $11.69 per hour 5. What time is best to contact you between 8am-4pm 6. What is the best phone number to reach you at. As requested I replied with 20 minutes of receiving the email. The next day I received a voicemail stating a date and time to phone screen and advised to call if the schedule didn't fit. The phone screen lasted 10 minutes typical questions: 1. Describe a time challenging situation at work ..How did you tackle it? 2. Why do you think you are suited for this position 3. Can you tell me of a time when a manager spoke in an angry manner to you or a co-worker how did you handle it? 4. Please share with me what you know about the Alaska Airlines 5. Why did you leave your last position 6. If you are still working for an employer, do you intend to leave your current position and work only for Alaska Airlines or do you plan on working both positions. 7. What do you feel are the qualities a good Customer Service Agent should have 8. How do you handle criticism. 8. How many times have you been late to work. I was then invited to a group interview session in 3 days and told it could last from 8am-5pm. There were approximately 30-40 candidates in the room. HR began with showing promotional videos and then we were introduced to the HR/Recruiting team and hiring manager. The hiring manager explained that they were only hiring for 3 positions. YES 3 positions! The group was split up between group A and group B. Group B included the hiring manager which became obvious to group A. During the session each person in the group was asked a question like: If you worked for a cleaners and ruined a wedding dress the day of the wedding and the bride was angry how would you handle that? If you were a stylist and a customer asked you to cut her hair and after cutting her hair to her specifications she didn't like it how would you remedy the situation? What is your favorite job. Not was your favorite job or what would be you idea of a favorite job....Then we were asked to make 4 teams of 4 or 5 people and complete an exercise giving us full range creativity where price was no object to create a better way to service curbside Alaska Airlines customers. At 12:00 pm we broke for lunch and at 12:30pm all candidates were brought in the room together and they announced the names of the 3 people they would extend offers to.