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      Búsquedas relacionadas: Evaluaciones de Airbnb | Empleos en Airbnb | Sueldos en Airbnb | Prestaciones en Airbnb
      Entrevistas en AirbnbEntrevistas para el cargo de Customer Experience Specialist en AirbnbEntrevista en Airbnb


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      Entrevista para Customer Experience Specialist

      20 oct 2014
      Candidato de entrevista anónimo
      Sin ofertas
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Airbnb en mar 2014

      Entrevista

      I applied directly on the Airbnb website, providing my resume and cover letter and two days later received an e-mail from a recruiter directing me to an outside screening website called Hire Art. There I was asked to post ~four video responses to interview prompts and ~four written responses. This process took longer than expected but was pretty pleasant, allowing you to record your responses as many times as necessary. A few days after completing the Hire Art interview I received an e-mail invitation to attend a group meetup. The meetup consisted of a 15 min mix and mingle followed by ~15 min of everyone introducing themselves to the group. I believe they wanted you to state your name, fun/interesting fact about yourself and one experience you had with Airbnb. Following the introduction portion people were split into smaller groups of 5 people, where Airbnb employees asked group members situational questions. After completing this part of the interview the groups were then required to complete a pointless project where we were asked to imagine that we were lost space travelers trying to return to our space ship on the dark side of the moon. We were provided with a list of 20 items and asked to select 5 in order of most importance and then present it to the other groups, explaining why we chose these items. After about an hr and a half we finally got to the one on one interviews, which lasted about 10-15 min per person.

      Preguntas de entrevista [1]

      Pregunta 1

      The only challenging portion of the interview was the situational questions because they were so far fetched and unpredictable. Ex; Airbnb guest calls complaining about host's dog who urinated in his suitcase, how do you respond? Then after answering the question they continued on by saying the dog urinated on his suit that he needs for an interview in two hours.
      Responder pregunta
      8

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Experience Specialist en Airbnb

      Entrevista para Customer Experience Specialist

      7 may 2026
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Acudí a una entrevista en Airbnb

      Entrevista

      I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall. 1. Screening Interview with HR They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario. 2. Interview with the Hiring Manager After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios. 3. Final Interview The final round mainly focused on core values, culture fit, and my passion for the role.
      1

      Entrevista para Customer Experience Specialist

      8 mar 2019
      Candidato de entrevista anónimo
      Singapur
      Sin ofertas
      Experiencia positiva

      Solicitud

      Me postulé en línea. El proceso tomó 6 semanas. Acudí a una entrevista en Airbnb (Singapur) en ene 2019

      Entrevista

      It was a pretty straightforward and fun experience. 1. Video interview (recording) 2. Photo interview 3. Hiring meetup (similar to an assessment centre) 4. Core value interview I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).

      Preguntas de entrevista [1]

      Pregunta 1

      Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
      Responder pregunta
      2

      Entrevista para Customer Experience Specialist

      1 may 2019
      Empleado anónimo
      San Francisco, CA
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. El proceso tomó 5 días. Acudí a una entrevista en Airbnb (San Francisco, CA) en ene 2019

      Entrevista

      Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.

      Preguntas de entrevista [1]

      Pregunta 1

      Previous experience Why Airbnb Plus is important
      Responder pregunta