A recruiter will conduct an initial screening to: Confirm your availability and willingness to work irregular hours, including nights and weekends. Briefly discuss your experience and motivation for applying. I am asked about my availability, ability to work shifts, and basic customer service experience. Common questions include: "Why do you want to work for Air Canada?" "Describe a time you handled a difficult customer." "How do you handle stressful situations?" may also be asked about your ability to manage a fast-paced, high-pressure environment and understand the airline's values.

A recorded video interview as a first assessment. Next was a live video interview that took about 25 minutes. Finally, an in-person interview/skill assessment. Overall it was not too difficult nor complicated, and you could redo your recording once.