At first it was a phone interview . Just a normal interview , the HR mostly was asking about myself and what i know about the company and willing to share the information about the company . I pass the phone interview and proceed to the next one . There was writing and typing test . You have to write an email based on the scenario given . Unfortunately , i didnt pass the writing and typing test ( there was min score , 85% accuracy ) . If you didnt pass this two test , you wont get the face to face interview . I had to disagree that they had to evaluate someone based on the typing and writing because i believe the job require a lot of communication skill .

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.