I received a call from a recruiter from ACS asking me if I would be interested in a customer service job. On the day of the interview there were approximately 25 - 50 people that attended. We were interviewed individually by 4 different people. It took all day for me because I was one of the last to arrive for the interview. We were told after a background check was completed, we would be returning for orientation. I received 3 calls requesting my college diploma after I had sent it 2 times. At orientation, we received some new hire paperwork to complete and returned it to the HR rep. Days later, we received more paperwork via email to complete. Despite the fact I was given a password, I could not log into their system to complete it. During training the class completed the information that was sent previously by email. My advice to interview candidates, arrive early for the interview so you will be first to be interviewed. They interview by time arrived. If you don't have any call center experience, I would suggest you don't apply at this company. Training is very rapid and the instructor has no time to answer any questions. The call center worked in shifts. It hardly looked like no one worked there, too many empty cubicles. My perception was that there were not many supervisors there willing to help you when you got on the floor. They were too busy trying to make their quotas. I talked to other customer service reps and they said there was no teamwork concept. Everyone was out for themselves. This place has a very high turnover rate. That tells me there is a lot of unsatisfied employees. The trainers will tell you that the ratings are from employees that are lazy,unmotivated and not making any money because of their attitudes. That is not true. There were several good employees that walked out the door because they were unhappy about too many hours worked, poor benefits and unfair treatment from supervisors.

Easy work but chaotic atmosphere. A lot of different companies to work for. The training was subpar and not organized, to say the least. I would not recommend for a long-term career.