Phone Screen (30 min) Hiring Manager Interview - Behavoral (30 min) Dept VP Interview - Behavioral (30 min) Interview by Senior CSM - Work Style (30 Min) Interview with Site Director for Office - Culture (30 min) Interview with 2 CSMs from Team applying for - Background and Behavioral (30 min) Customer Interaction Roleplay Exercise with Dept SVP, Hiring Manager, and CSM on Team applying to (1 hour)