When you are chosen for the interview process, you will be handled by an HR rep/business partner that may not have a technical background so be careful and pushy on EXACTLY the job you want, otherwise they will try and ask you to interview for something else that they are trying to fill instead of something that you originally wanted. I originally applied for Systems Analyst but they thought that I would be a better fit for "Client Support Operator" so that is what I interviewed for. The job requirements listed were basically for a tier 3 position where you would be escalation support for tier1/2 positions. I was okay with this and had no problem interviewing for this position because I didn't have a bachelors. Before being interviewed, you will have to take a test on basic computer knowledge, the microsoft office suite, then basic math and english. Simple interview questions, almost all pertaining to work experience. There won't be too many personality questions. After interviewing once, they told me instead that I would be a better fit for an Analyst position. I interviewed for that a week after. The second interview was exactly the same but instead they gave me help desk scenarios to walk them through. Because I thought I was interviewing for a tier 3 position, I gave an interview summarizing my tier1/tier2 career experience and only going into great detail when I came across relevant tier 3 examples. This led to me being told that I did not have enough help desk experience a day later. Make sure you get the job responsibilities if your HR rep is making you interview for something you didn't apply for. I checked job duties the first time but didn't think my HR rep would mistake IT systems analyst for Help Desk Analyst for the other interview...