Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en AT&T (Austin, TX) en abr 2011
Entrevista
Applied online for a CSR position. Had 7 years experience. Took a personality and skills assessment test in a classroom setting with a group of 20 - 25 persons. The test consisted of math questions, upsell skills, and personal information (age, gender, etc...). I aced all sections of skill assessment and was the second person to finish the exam. Upon completion, the facilitator had a brief conversation with each applicant about the next step of the process. I was told simply "You did not meet the standards." I spoke with each person that was rejected (all white males over the age of 40) and learned they got the same message. As I left the call center (unescorted) I took a stroll through the call center floor and noticed that all employees were minorities and women. The only white male in the building was a handicapped individual in a wheelchair.
'Nuff said?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
