Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en AT&T (Oklahoma City, OK) en jun 2010
Entrevista
The interview process was relatively easy, it was just a drawn out process. I applied online, and received a call about a week later, asking me to come in to take a test. The test was basic customer service things, typing, then a simulation of taking calls. Overall, if you have worked customer service before, its not too bad. Then you are scheduled then, (based on your test scores) for an interview (if you pass). I was scheduled for an interview, it was about 2 weeks later. The interview was simple, they ask a lot of questions about customer service, a time you worked customer service and it was stressful...etc. Typical interview questions. They will run a background check, they are very thorough with checking references/previous employers, and there is a mandatory urine drug test.
Preguntas de entrevista [1]
Pregunta 1
What was a time that you had to speak with an upset customer, and what did you to solve their issue?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
