Had to come twice to their office at Manyata tech park, 1st day had a small written test on situation based customer queries, where we need to provide a solution. later on had a voice round where they tested my speaking skills. 2nd day after, 2-3 weeks, had operations round. This was related to my work experience, current profile, and situation based questions related to work. They basically want to know how well u can handle pressure. Read as bit about Australian way of lending Easy to crack the interview.