Me postulé en línea. Acudí a una entrevista en ACD Direct (Raleigh, NC) en jul 2023
Entrevista
There isn't a traditional interview process; instead, you'll complete an online application. If accepted, you'll receive an onboarding email and self-paced training materials via email. Once you finish the training, you'll schedule a mock call. If successful, you can start taking inbound calls.
Preguntas de entrevista [1]
Pregunta 1
Have you worked for Arise? If so, you're accepted.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en ACD Direct (Joplin, MO) en sep 2024
Entrevista
The interview wasn't a traditional interview. You just register for an account via their online portal, fill out the info, do a video interview, and do an additional interview with a sample script. After several days or so, you'll find out if you were hired or not and if so, you must agree to pay for a background check conducted by an outside company before the next step.
Initially I was hired and the next step in the hiring process was enrollment in courses to answer calls for three nonprofits. Upon completing the courses, I would then be given the exam for my call center agent license and start taking calls. The exam is a series of test calls given by the exam team at ACD Direct. I spent over a week studying the history of the three nonprofits, watching videos of past seminars, their calling procedures, etc.
Unfortunately I automatically failed the exam due to having an unsupported headset. They do not make their list of supported headsets immediately available and mine was noise-reducing, not noise-cancelling. I made a wild goose chase across town just to find the Ethernet cable and USB to Ethernet adapter they require to work there. The headset had to be specially ordered online.
I have two other attempts at the exam before they rescind the offer of employment and permanently reject me from applying there again, but at this point in time I think I'll pass. I just don't have any more money or time to waste on this little endeavor....especially when the rewards may or may not be worth all the trouble I've gone to to reap them.
Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en ACD Direct (Salt Lake City, UT) en jun 2019
Entrevista
It was very quick, they do want a voice sample before hiring you on. They ask the normal questions. Why do you want to work here? and so on... They will want a test call and a first call.
Preguntas de entrevista [1]
Pregunta 1
Why do you want to work here? What is your experience in Customer Service? Have you ever worked an at-home job? Have you ever worked for a call center before? What hours are you willing to work? They will ask if you are a team player?
