The hiring Manager was welcoming, we sat he asked questions. He revisited the importance of gym member and potential customer experience, "so try to be personal with members." The topic of sales was brought up. It was not mentioned in the listing or the application, but he did explain and emphasize that as a front desk rep you have to make sales, and reasonable quotas are outlined weekly and monthly. I was bummed about that aspect. The rest of the interview went well, general stuff.