What we are looking for:

We are currently looking for an Order Management Representative to join our growing team! The ideal candidate will play a major role in ensuring order accuracy and timely execution of all automatic and manual orders. If you enjoy working in a fast-paced, growth-oriented environment, have a keen eye for detail, and excellent communication skills along with a proven track record of providing exceptional customer service, this is a very exciting opportunity for you!

Responsibilities:

Confirm and verify orders, ensuring the vendor order confirmation matches the PO sent to them which has all the customer’s order details

Verify order details, including pricing, product specifications (e.g., size, fire rating, material), quantities, shipping instructions to ensure accuracy and prevent errors

Process additional payments for added services such as Lift Gate, Next Day Air shipping, etc.

Monitor vendor orders to ensure estimated ship dates (ESD) are received and provide the ESD to the customer

Follow up with vendors to obtain the tracking details and pass this information to the customer

Act as the POC for order status, invoice requests, pre-shipment concerns, changes to an order, cancellation, etc.

Investigate and resolve customer concerns and complaints related to orders, including incorrect shipments, damaged goods, or delivery discrepancies

Process replacements or returns and credits as needed

Maintain a high level of customer satisfaction by providing exceptional service and building strong relationships

Perform general administrative duties as required to support the order management team

Be able to answer very basic product questions or offer Sales’ assistance or gather information from the vendor

Manage and complete all vendor tasks and follow ups

Answer all vendor email queries which may include questions regarding Tax ID, shipping address, customer contact information, if a lift gate is required, etc

Answer Group 1 calls from customers providing high-energy, positive support and chats throughout the day alongside the rest of the above tasks

Skills/Qualifications/Requirements

Must have:

Post-secondary education in supply chain management or similar is preferred

Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience is essential (Zoho, Salesforce, etc.)

Microsoft Excel experience

Strong technical skills and comfortable using web-based programs

Excellent attention to detail along with strong organizational skills

Ability to communicate effectively and professionally

Strong multi-tasking and time management skills with the ability to meet tight deadlines

Passion for and proven track record of providing excellent customer service

Works well in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously

At Best Access Doors, we prioritize a fair and efficient hiring experience. To assist our team, we utilize Zoho Recruit’s Zia AI to help evaluate candidate alignment with job requirements. While Zia is used as a supportive tool, all final hiring decisions are made exclusively by our recruitment professionals. If you have any questions regarding our evaluation process, please feel free to ask during the application process.

At Best Access Doors, we believe that great ideas come from diverse perspectives. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to thrive — no matter who you are or where you come from.

We celebrate diversity in all its forms — thought, experience, background, and perspective — because we know it makes us stronger as a team and as a company.

As an equal opportunity employer, we’re dedicated to providing accessibility and support throughout our hiring process. If you need any accommodation during recruitment, please let us know. We’ll work with you to ensure you have what you need to succeed.