Analyze the warranty claims submitted by the dealer network to identify early warnings related to claim frequency or cost through aftersales systems, with the objective of improving product quality and dealer diagnostic accuracy. Additionally, review that dealer documentation and training comply with warranty guidelines, and collaborate with audit, quality, and finance specialists, as well as external service providers involved in warranty-related processes.
STRATEGIC (50%):
10% Provide consultants and conduct audits at the after-sales dealer processes.
OPERATIONAL (30%):
RESOURCE MANAGEMENT (20%):
Other functions:
Experience:
Technical Knowledge:
Habilites:
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