Customer Service Advisor – Office Based
Location: Shipley, West Yorkshire
Shifts: 37.5 hours per week, working 5 days between Monday and Saturday (Monday–Friday 8am–6pm, Saturday 9am–3pm)
About Us:
Keycare is Europe’s largest provider of specialist key insurance and proud to be part of the AA (Automobile Association). With over 2 million customers enjoying peace of mind by insuring their keys with Keycare, we pride ourselves on delivering excellent service. Our commitment to quality is reflected in our 5-star Trustpilot reviews and outstanding NPS scores. Join our team of around 45 staff based at our premises in Shipley near Bradford and become part of a dynamic, customer-focused environment.
The Role:
We’re looking for a talented individual to join our Customer Services team. Your main goal will be to provide outstanding support to our customers through a positive attitude, technical expertise, and a dedication to delivering quality service.
What You’ll Be Doing:
- Being the first point of contact for customer inquiries via phone and email
- Handling First Notification of Loss (FNOL) calls and updating customers on their query or claim status
- Managing claims processing and administrative tasks to ensure customer satisfaction
- Maintaining and updating our customer database with accurate information
- Taking ownership of customer cases from initial contact through to resolution
- Working closely within our busy team to continually improve service quality
Skills & Knowledge:
- Proven experience in Customer Service
- Claims handling experience and knowledge (would be advantageous)
- A genuine interest in helping and supporting customers
- Polite, friendly, and thoughtful communication skills
- Patience and composure under pressure
- Ability to handle complaints and challenging situations professionally
- Strong administrative skills and attention to detail
Benefits:
- 23 days paid holiday (pro-rata) + your birthday off
- Company pension scheme
- Free flu jabs
- Free parking and on-site parking
- Free Keycare Cover
- Free AA breakdown cover
- Business Health Membership
- Discounted Gym Memberships
Join us at Keycare and make a real difference for our customers every day! If you are enthusiastic, caring, and eager to deliver excellent service, we would love to hear from you.
Apply now!
Pay: From £24,882.00 per year
Benefits:
Work Location: In person
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