Company Overview:

At Longterm Technology Services Inc. (LTS) we are building more than world-class digital solutions, we are building careers that matter. As a certified Siemens Solution and Technology Partner, we are an industry leader in PLM software, hardware, and services. At LTS, we don’t just embrace the future of manufacturing, we help build it. As part of our team, you will be at the forefront of digital transformation, working with cutting-edge tools to solve real-world challenges, drive innovation and sustainable growth through industry 4.0 technologies. Come join us to innovate, grow and make an impact! Check out our website at: https://longtermtec.com/about-us/

Why Join Longterm Technology Services?

• We are committed to professional excellence by investing in our employees. We provide a training program that will obtain valuable Siemens certifications that will ensure you have the expertise to excel and lead in the industry.
• Be part of a mission-driven team shaping the future of digital manufacturing.
• Work directly with executive leadership and industry experts.
• A clear career path toward senior sales, solution architecture, or leadership roles.
• A collaborative, inclusive, and innovation-focused culture where your contributions are easily noticed and valued.

Role Summary

We are seeking an IT Specialist who can own, troubleshoot, and improve real-world systems across infrastructure, identity, and enterprise applications. This role is hands-on where you will be working directly with production environments, resolving complex issues, deploying solutions, and helping ensure system reliability for both internal and customer environments.

What You Will Do

· Troubleshoot and resolve issues across enterprise systems, infrastructure, and applications.

· Deploy and support IT solutions in customer environments.

· Monitor and improve system performance, reliability, and security.

· Perform system maintenance (updates, backups, monitoring).

· Assist with infrastructure upgrades and cloud-related initiatives.

· Automate repetitive tasks using scripting.

· Work cross-functionally with engineering, support, and project teams.

· Create clear technical documentation for systems and processes.

What We Are Looking For

Required for Application

We are looking for candidates who can demonstrate real experience, depth and problem-solving ability. With that in mind we don’t want a list of your certifications, tools and skills you have acquired, we want to understand how you have deployed these to real life situations.

Please include the following in your application. Note: applications that do not include these components may not be fully assessed:

1. A specific example of a system or environment you’ve worked on
(what it was, your role, and what you were responsible for)

2. A technical problem you personally solved, including:

o What went wrong

o How you diagnosed it

o The steps you took to fix it

o The outcome

Core Skills & Experience

· Strong troubleshooting and analytical thinking

· Ability to work across multiple systems (infrastructure, applications, identity)

· Clear communication (technical and non-technical)

· Familiarity with modern IT environments (cloud, networking, enterprise systems)

· Scripting or automation experience (e.g., PowerShell or similar)

Examples of Relevant Experience (Not Required)

We expect candidates to have experience in some,not all, of the following areas:

· Identity & access management (e.g., Azure AD / Entra ID, SSO)

· Endpoint or device management (e.g., Intune, Autopilot)

· Enterprise application support (e.g., PLM systems like Teamcenter)

· Windows Server environments and system upgrades

· Networking and VPN configuration

· Cloud platforms (Azure, AWS)

· Basic database or SQL experience

Our Hiring Process

We prioritize depth of experience over breadth of tools. We are most interested in what you’ve actually built, supported, or improved—and how well you understand it. We design our process to focus on real ability and application of your skills so you can expect the following if you are selected for further assessments:

· An in depth discussion where you’ll walk through your past work in detail.

· Follow-up questions on your troubleshooting approach and decision-making.

· A short, practical technical exercise.

Location:

Remote (India): This is a remote role open to candidates across India. Candidates must be able to reliably work aligned with Eastern Standard Time (EST) business hours (8:00 AM – 5:00 PM EST).

Equal Opportunity Employer

Longterm Technology Services is committed to providing equal employment opportunities to all individuals. We do not discriminate based on religion, race, caste, gender, sexual orientation, disability, or any other protected characteristic.

Pay: ₹1,000,000.00 - ₹18,000,000.00 per year

Application Question(s):

• Describe a specific technical issue you personally resolved. What was the problem, how did you diagnose it, and what steps did you take to fix it?
• Describe a system, environment, or platform you have worked on (e.g., cloud, networking, enterprise application). What was your role and responsibility?
• Describe one task you automated or improved (e.g., using PowerShell, scripting, or tools). What did you build and why?
• Describe a time when something did not go as planned in a technical project or task. What did you learn?

Work Location: Remote