How you will impact the organization…

We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important.

The value you will deliver…

• Monitoring customer account details for nonpayment, delayed payments, and other irregularities
• Researching and resolving payment discrepancies
• Following up on past due accounts and collecting payments, both via email and phone contacts. Developing and maintaining relationships with customers to expedite collections.
• Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs
• Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team
• Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects. Be a team player!
• Answer phone calls and help customers
• Assist with project work as necessary.
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

• 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts.
• 1+ years of experience with Oracle Financials software.
• Intermediate Excel skills, including Lookups and Pivot Tables.
• Strong knowledge of billing procedures and collection techniques.
• Excellent customer service and problem-solving skills.
• Strong analytical and detail-oriented mentality.
• Ability to multitask in a fast-paced environment.
• Exceptional organizational skills with the ability to multitask and correctly prioritize.
• Strong verbal and written communication skills.
• Ability to clearly communicate in a business environment verbally and in writing.
• High attention to detail.

You will stand out if you also have…

• 1+ years of experience in Salesforce.

Additional details…

• Location requirements: Fully remote within Ireland.
• Travel requirements: No travel required.
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet.
• Eligible for sponsorship: No.