To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Quality Engineer at Agentforce Operations from Salesforce , you will play a crucial role in maintaining platform quality standards across all solutions. By applying your knowledge of supply chain, finance, banking, insurance, and investment management processes, you will ensure that our technology supports these workflows reliably and efficiently.

We are looking for someone who is customer/process-focused, able to analyze workflows, identify potential issues, and proactively ensure the platform delivers accurate and consistent results — with a natural inclination toward automation and AI-driven solutions .

Responsibilities

• Develop and implement quality assurance protocols for software solutions, focusing on back-office and operational processes.

• Collaborate with software development teams to identify potential quality issues early in product design.

• Analyze user feedback and operational data to detect trends and areas for improvement in platform performance.

• Conduct regular audits of software functionalities to ensure they meet the necessary quality standards.

• Work closely with clients to understand process and quality requirements and tailor solutions accordingly.

• Communicate with stakeholders about quality issues and lead discussions on solutions and enhancements.

• Drive continuous improvement initiatives by integrating feedback, process insights, and best practices.

• Identify opportunities to leverage automation and AI tools to enhance quality and efficiency.
  
  

Required Qualifications

• 2–5 years of experience in process automation , process improvement , or similar roles within Supply Chain or Financial Services environments, including finance, banking, insurance, asset management, or related sectors.

• Strong understanding of process workflows and quality challenges in back-office or operational contexts.

• Experience ensuring platform quality in operational processes.

• Excellent analytical and problem-solving skills.

• Strong communication skills to articulate complex problems and collaborate effectively with cross-functional teams.

• A commitment to continuous learning and adaptation, including adopting new digital tools and AI solutions .

• Proven ability to work effectively in a collaborative team environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.