Job Summary

Job Duties

• Maintain a visible security presence throughout the park to ensure a safe and secure environment for guests and staff.
• Maintain accurate records of all security activities, including investigations of incidents, accidents, and witness statements.
• Manage site entrances, monitor visitor, staff, and customer activity to control access and ensure adherence to park policies.
• Provide appropriate storage and control of lost property, keeping detailed records of deposits and claims.
• Proactively discourage and address any on-site intruders, ensuring the security of the park.
• Offer on-site and local information to guests and staff, assisting with inquiries and enhancing their experience.
• Monitor and address any disruptive behaviour or situations likely to cause disturbances, ensuring a peaceful environment.
• Conduct thorough and unbiased investigations into incidents, providing detailed statements and reports suitable for use by third parties (e.g., police, courts).
• Maintain a good understanding of plot/pitch locations and the overall park layout to effectively manage security and respond to incidents.
• Be familiar with and manage procedures for late arrivals, ensuring guest needs are met and security is maintained.
• Handle customer comments and complaints, ensuring they are logged and directed to the appropriate departments. Inform the General Manager of any serious or potentially serious issues.

Requirements

• Proven experience in a security or warden role, with prior management experience preferred.
• Excellent organisational skills with the ability to manage multiple tasks, maintain detailed records, and handle incidents effectively.
• Strong verbal and written communication skills, with the ability to interact with guests, staff, and external authorities.
• Proactive problem-solving skills with the ability to manage and resolve security-related issues promptly.
• High attention to detail, especially in maintaining accurate records and conducting thorough investigations.
• Willingness to work a flexible schedule, including weekends, holidays, and evenings, as required by the needs of the park.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check