The Dark Kitchens Strategy & Operations team at DiDi is responsible for driving the growth, efficiency, and overall performance of our dark kitchen ecosystem. We blend data-driven insights with operational expertise to optimize partner performance, enhance customer experience, and unlock new strategic opportunities across the delivery marketplace. Our team works cross-functionally with other teams to design scalable solutions, execute high-impact initiatives, and ensure our dark kitchen partners thrive on the DiDi platform. We operate in a fast-paced, entrepreneurial environment where analytical rigor, creativity, and collaboration come together to shape the future of food delivery.

• Data Analytics & Performance: Own the end-to-end data lifecycle. You will build scalable dashboards and translate complex KPIs (sales, conversion, delivery efficiency) into compelling narratives that highlight trends and unlock business opportunities.

• Operational Optimization: Lead problem-solving from root-cause diagnosis through to solution implementation. Your data-driven insights will guide the continuous optimization of our performance and offerings, ensuring a measurable impact.

• Strategy & Experimentation: Shape the business direction by designing A/B tests, pilot programs, and market analyses. You will transform complex research into actionable, strategic recommendations for senior leadership.

• Cross-Functional Collaboration: Act as the trusted analytical partner for the Commercial, Product, Marketing, and Finance teams. You will bridge the gap between data and strategy, presenting high-impact insights to executive forums.

• Continuous Improvement & Excellence: Champion team efficiency by ensuring the integrity of internal databases and operational playbooks. You will proactively identify process gaps and architect scalable solutions to elevate our analytical standards.

• Experience & Education: 3+ years in strategy, operations, BI, or consulting (experience in tech or e-commerce is a strong plus). You are backed by a degree in a quantitative or business field (Engineering, Economics, Data Science, etc.).

• Technical Powerhouse: Advanced proficiency in SQL and Excel/Google Sheets. You are highly capable of independently extracting, modeling, and analyzing large-scale datasets. Business-level English (B2+) is required.

• Strategic Problem-Solver: You thrive in ambiguity and excel at designing experiments (A/B testing). You know how to synthesize massive amounts of data into clear, actionable, and executive-ready recommendations.

• Exceptional Communicator: You seamlessly bridge the gap between technical and non-technical audiences. You are a natural at influencing cross-functional teams and confidently presenting to senior leadership.

• Proactive Ownership: Intellectually curious and highly organized, you have a strong bias for action. You take the initiative to drive end-to-end analytical workstreams forward without needing close supervision.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.