RESPONSIBILITIES

• Provide clear instructions to patients on proper urine, oral fluid, and—where applicable—blood specimen collection procedures.
• Conduct observed collections for same-sex patients, which may include standing behind the patient or monitoring with an open stall door, in accordance with protocol.
• For phlebotomists: perform venipuncture safely and efficiently in accordance with clinical standards.
• Maintain a courteous, professional demeanor when interacting with patients and clinic staff.
• Accurately label all specimens and ensure requisitions are fully and correctly completed.
• Prepare, package, and secure specimens for transport, including placement in biohazard bags per safety requirements.
• Ensure specimens are shipped within required timeframes and maintain all associated shipping logs, manifests, and documentation.
• Verify that all specimens collected generate reports from the laboratory and follow up promptly with the lab on any missing or delayed results.
• Collect and verify billing information, including insurance cards and patient demographic details.
• Assist with the resolution of incomplete, missing, or incorrect requisition information.
• Maintain accurate and organized record-keeping to support clinic and laboratory compliance.
• Serve as the primary liaison between clinic staff and the laboratory to facilitate timely communication, problem resolution, and process improvements.
• Maintain a thorough working knowledge of all specimen collection and processing procedures, offering guidance to clinic staff as needed.
• Perform other job-related duties and responsibilities as assigned by management.

REQUIREMENTS

PHYSICAL & MENTAL REQUIREMENTS

• Ability to stand or sit for portions of the workday.
• Ability to move within the workspace to collect and process specimens.
• Ability to perform fine motor tasks (e.g., labeling, handling specimens, venipuncture if applicable).
• Ability to occasionally lift or move items up to 20 lbs.
• Ability to use required PPE and follow safety protocols.
• Ability to maintain attention to detail and accuracy.
• Ability to follow written and verbal instructions.
• Ability to manage multiple tasks in a busy clinical environment.
• Ability to maintain professionalism and confidentiality.